SME IT support package
Why you need us? Are you spending time meddling with your computer and finding ways to make it work? Having a hard time finding the right hardware for your company needs? Paying too much on hardware when you actually do not have to? Having a tough time relating the same problem to different engineers that come along? Getting the wrong vendor for the job? Contact US to get all your problems solved!!!
SME Package
Why Sign up our package
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Single Point Of Contact
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Professional Services
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Inventory Updates
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Priority Service in Scheduling
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We guarantee fast and immediate response. Depending on your contract, this can vary from 1hr to 6hrs from the placement of the call to your office.
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Unlimited Email Support and Remote Support
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Preventive Maintenance Helps to minimise on downtime
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Scheduled on-site visits to check health of systems, Identifying potential problems
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More cost effective to prevent failures than to rectify them
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Problem analysis and resolution – Any problems found during the course of the report will be documented
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As part of any maintenance package, 10% will be given to any other services rendered outside the service coverage
Also View our Hi2 Support for a brief description of our work flow.